FAQ

Yes. Newentor mattresses use a medium-firm, 7-zone pocket-spring hybrid design and come with a 120-night risk-free trial and a 10-year warranty, so you can test one at home with no risk. Newentor holds solid independent review scores and is typically more affordable than premium brands like Emma or Koala while offering a comparable hybrid build.

Newentor's 7-zone pocket springs support the hips and lower back while cushioning the shoulders, helping keep the spine neutral and aligned — the key to easing back pain. The medium-firm feel suits most people with back pain; for firmer support, the Newentor Hybrid Pro adds a dual-spring system.

Yes. Side sleepers need pressure relief at the shoulders and hips plus spinal alignment, and Newentor's medium-firm, 7-zone hybrid cushions those points while supporting the waist. Pair it with a higher-loft pillow for the best results.

Yes. The pocket springs move independently, so motion is isolated and you're less likely to feel your partner shift during the night. The Newentor Hybrid Pro also has reinforced edges, making the full surface usable for two.

Newentor mattresses are hybrids with a breathable pocket-spring core, which allows more airflow than dense all-foam and helps them sleep cooler — a good fit for warm Australian nights and hot sleepers.

Newentor mattresses are medium-firm — a balance that suits the widest range of sleepers and positions, and the feel generally recommended for both back and side sleepers who want support and pressure relief together.

Both are 7-zone hybrid mattresses with sleep trials. Newentor is typically more affordable than Emma while offering a comparable medium-firm hybrid feel, a 120-night trial and a 10-year warranty. The best choice comes down to budget and feel preference.

Newentor competes with Koala and Ecosa in the boxed-hybrid category but is usually positioned at a lower price, while keeping a 7-zone pocket-spring build, a 120-night trial and a 10-year warranty. Its main advantage is value for a hybrid mattress.

Heavier sleepers need more support so the hips don't sink too far. Newentor's medium-firm hybrid works for many, and the Newentor Hybrid Pro — with its dual-spring system and reinforced edges — is the better pick for heavier body types or higher combined couple weight.

Newentor mattresses are designed in Sydney, Australia, and manufactured overseas, then sold directly to Australian customers as a Mattress in a Box. The foams are CertiPUR-US certified.

Every Newentor mattress comes with a 120-night risk-free sleep trial and a 10-year warranty. If it's not right for you within the trial, Newentor arranges a full refund.

Newentor mattresses are medium-firm by design — supportive without being hard, which is the feel most recommended for back and side sleepers. Like any boxed mattress, they can feel firmer when new and soften as they break in, which is why Newentor builds in a 30-night adjustment period before any return. If you prefer a softer surface, adding a mattress topper helps; if you want firmer support, the Newentor Hybrid Pro uses a dual-spring system.

A boxed mattress is compressed for shipping and needs time to fully expand and for the comfort layers to settle, while your body also adapts to the new support over the first few weeks. Newentor recommends sleeping on it for at least 30 nights before judging the feel — this adjustment period is built into the 120-night trial for exactly this reason. Most sleepers find it softens and feels more comfortable within that window.

Newentor offers a 120-night risk-free trial. After a 30-night adjustment period, if the mattress isn't right, you contact Newentor and they arrange for it to be donated to a charity partner (Salvos Stores), who collect it from your home free of charge. Once the donation is confirmed, Newentor refunds you in full to your original payment method. The trial covers up to two mattresses per household and doesn't apply to wrong-size orders or toppers.

Once your mattress is donated and the donation is confirmed, Newentor processes the refund in full straight away — if you paid online it then takes about 3–7 business days to appear, depending on your bank. The charity aims to make contact within 2–3 business days, though the free home-collection time varies by location, and you keep using the mattress until it's collected.

Honest answer — the most common complaints from verified buyers are: (1) The mattress feels firmer than expected at first. A boxed hybrid needs about 30 nights to break in, which is why the 120-night trial builds in that adjustment period, and a softer topper is an easy fix. (2) The return process involves a charity-donation step. Newentor registers your return with Salvos Stores, who collect the mattress from your home free of charge; if Salvos doesn't service your area, you donate it to a local charity instead. Once the donation is confirmed, the refund is processed immediately and appears in 3-7 business days. (3) Delivery to regional areas can take up to 10 days, and for remote (ODA) addresses Newentor will contact you before shipping if free delivery isn't possible. (4) Some banks add an international transaction fee at checkout — Newentor refunds this fee in full (see below). No mattress suits everyone, which is exactly what the 120-night trial is for.

Newentor's support team (service@newentor.com.au) typically replies within 24-72 hours on business days — often the same day. Returns and warranty claims can take longer to fully resolve, because they involve extra steps such as charity collection or defect assessment.

Yes — in full. Newentor accepts Visa, Mastercard, American Express, PayPal and Afterpay. Because part of Newentor's payment processing runs through an international account, some card issuers add a small international transaction fee (typically a few dollars). If this happens to you, email a screenshot of the fee on your statement to service@newentor.com.au and Newentor will refund the fee amount in full.

Yes. Newentor mattresses are independently assessed by Bedbuyer, one of Australia's best-known mattress review sites — the Newentor Hybrid Pro is rated 3.9 out of 5 and the Newentor Hybrid 3.8 out of 5 (reviewed 2026). Newentor also holds public customer ratings on Trustpilot and ProductReview, so you can check independent feedback before buying.

Newentor is an Australian mattress brand (designed in Sydney) best known for value hybrid mattresses. It's best for:

• Value buyers who want a quality 7-zone pocket-spring hybrid without premium prices
• Back-pain and side sleepers who need zoned support with pressure relief (medium-firm feel)
• Hot sleepers, thanks to the breathable pocket-spring core and bamboo cover
• Couples, due to strong motion isolation (with reinforced edges on the Hybrid Pro)
  Every Newentor mattress comes with a 120-night trial and a 10-year warranty. It may be less ideal if you specifically want an Australian-made foam mattress (consider Koala) or an ultra-plush, all-foam feel.

We can only ship within the country of Australia.

We provide free shipping Australia-wide.

Please kindly note that for ODA areas, we might not be able to provide free shipping and order execution. We kindly ask for your understanding.

Our free shipping scope is within $200, if unfortunately, the shipping fee has reached this threshold, we will kindly reach out for your choices and decisions.

Please do not use a P.O. Box when filling out the shipping address.

You will receive your delivery in 2-7 business days.
Regional delivery areas are still entirely free. It takes us a bit longer to reach you, so you might receive your delivery in up to 10 days if your area is far from the centres.

We can only ship within the country of Australia. We provide free shipping Australia-wide. Please kindly note that for ODA areas, we might not be able to provide free shipping and order execution. We kindly ask for your understanding. We will elaborate on a detailed list of ODA zip codes in the coming days.

Yes, we will deliver it "to the door". But don't worry about moving it inside your house because it will be "Mattress In Box", which is EASY for you to place it everywhere you like!

We will be needing your door number and address for mattress orders.

You could change it before we assign your delivery because it's tough to change the address when the package is already on the way. Please inform us as soon as possible, and we'll do our best to help you.

If you wish to return a mattress, we would kindly need you to describe your problems with this mattress, then we kindly need you to donate the mattress to a charity, then we will refund you fully.

See details here: https://newentor.com.au/policies/refund-policy

Newentor accepts major Credit Cards-Visa, MasterCard, American Express and also Paypal and Afterpay.

Yes. You could select the Afterpay payments to get interest-free. It will transfer to the Afterpay applications to finish your payment.

We provide you 120 nights to ensure the bedding is suitable by sleeping on it, guaranteed by offering a full refund if you would like to return.

If you wish to return, you would need to contact us via service@newentor.com.au, and let us know what the problem you encountered with our products.

We will first register your information with Salvos. But if your address is not in their service area, we kindly need you to find a third-party charity to donate your mattress. Currently, we won't reimburse any cost incurred in the process.

After your mattress donation ends, you will receive a refund within 3-7 business days.

As soon as the item is properly handled with picture as proof, we will refund you on the same day.
It usually takes 3-7 days for it appear on your account.

If you consider your product might have a defect and you are the original buyer, contact us to sort this out for you quickly.

A brief written description and photos of the problem or condition that you believe constitutes a defect are needed to help us understand your issue. This allows us to speed up your claim.

For more warranty information: Warranty Page.

Yes, you could put the electric blanket on top of the mattress topper, it is fine to use.

Yes, our mattress topper can be used on adjustable beds.

Yes, you could unzip the topper to shape the foam, it is doable.

Yes. Thanks to the side zip design, you can remove and wash the cover conveniently. It's machine washable & low-heat drying.

Our Topper is tested to last, so we offer a full 10-year Warranty. The Warranty starts on the delivery date of the Topper and lasts until the end of 10 years from that date.

For more Mattress Topper Warranty information: Warranty Page

We currently have two thickness levels, 7cm and 5cm.

The size of our Newentor Topper adheres to standard Australian dimensions, as follows

Width*Length

Single: 92*188
Long Single: 92*203
King Single: 107*20
Double: 137*18
Queen: 153*20
King: 183*20
Super King: 203*203

Pretty easy to install. Just use your existing mattress as a base and lay our Newentor Mattress Topper directly on top. You're ready to enjoy a comfy sleep. The size of our Topper adheres to standard Australian dimensions.

If the topper is slipping in any way, consider using a deep sheet mattress protector to wrap all items.

We have updated the pillow design and now it is adjustable with two extra layers.

So in total you could have four types of pillow heights, 9cm, 11cm, 12cm and 14cm.

Yes. Thanks to the zip design, you could remove and wash the pillowcase conveniently, but not bleach.

It's made of Gel memory foam, a High-elasticity sponge, a skin-friendly pillow case and an invisible zipper. The material is CertiPUR-US Certified, which ensures safety and quality, with no toxic or harmful chemicals.

It's a 2 in 1 Design! We innovate a 2 Side Design to provide different firmness in one pillow and make sure it suits both back and side sleepers

Memory Foam Side - Perfectly designed for back sleepers or those who prefer a soft pillow.

High Elastic Foam Side - Specially designed for side sleepers or those who prefer a firm pillow.

In case, you need more height, you could easily insert the extra one layer or two inside the pillowcase.

We offer a full 120 Day Warranty to meet the high standard quality of your home use. The Warranty starts on the delivery date of the pillow and lasts until the end of 120 days from that date.

For more Pillow Warranty information: Warranty Page

We do not recommend using the Newentor Mattresses with adjustable bed frames. Because of its robust hybrid construction and thick, supportive spring system, bending the mattress on an adjustable base can cause damage to the internal pocket coils and compromise its long-term durability.

For the best sleep experience, it is ideal for standard flat bed bases, platforms, or slatted frames.

Yes, you could put the electric blanket on top of the mattress, it is fine to use.

We have different heights for the mattresses.

Currently, the Hybrid Mattress is 25cm, the Hesperis Mattress is 18cm and 22cm respectively.

There are seven sizes.

Width*Length

Single: 92*188
Long Single: 92*20
King Single: 107*20
Double: 137*18
Queen: 153*20
King: 183*20
Super King: 203*203

Pretty Easy! We have three interchangeable layers for the Hesperis Mattress that you can adjust the firmness to meet your best comfort.

Gel-Visco Memory Foam: Put this layer on top to achieve a softer H2 hardness. Absorb the pressure and release the pressure points to experience a weightless sleep.

High-density Q-stretch foam layer: Put this layer on top to achieve a medium H3 hardness. Adapt to your body shape until the pressure has been released entirely and offer comfort with additional support.

Highly elastic comfort foam: Put this layer on top if you prefer a firmer mattress. This Foam gives optimal stability to your back.

Our mattresses work with most common bed supports, including slatted frames, box springs, solid foundations and even the floor. All mattress sizes comply with Australian sizing standards. We do not recommend pairing this mattress with adjustable bed frames, as it may impact comfort and long-term durability.

Unlike the expensive mattress sales layer by layer, we cut the cost of middle man commission and retail store mark-up, bringing the bedding from the manufacturer to your home directly through Easy Online Shopping.

Try the mattress just at your home at ease to make sure you enjoy the feel of a comfortable hotel bed that will make every night feel like a holiday. You could trial it for 120 nights.

Our mattresses are tested to last, so we offer a full 10-Year Warranty. The Warranty starts on the delivery date of the mattress and lasts until the end of 10 years from that date.

For more Mattress Warranty information: Warranty Page