Where do you ship to?
We can only ship within the country of Australia.
We provide free shipping Australia-wide.
Please kindly note that for ODA areas, we might not be able to provide free shipping and order execution. We kindly ask for your understanding.
Our free shipping scope is within $200, if unfortunately the shipping fee has reached this threshold, we will kindly reach out for your choices and decisions.
Read more here
Do I need to pay for the shipping?
Shipping is free, and the shipping method is chosen by Newentor by default. While shipping is free, we will choose carriers depending on your order size(FASTWAY, EPARCEL, TOLL, ALLIED, etc).
When can I expect to receive my products?
Our products typically ship out of the warehouse 1-2 business days after you place your order.
Then it takes between 3-7 business days in transit to arrive at your door (Remote/Western Australia might take up to 10 days).
To streamline the process, different products may ship from different carriers, meaning multi-product shipments may not always arrive together.
Once your product ships, you’ll receive a shipping confirmation email with a tracking number.
The products you order will be sent from our Australian warehouse partner, the same address to receive returns if needed.
What if I don't receive the package?
You should have received an email with the tracking number provided. Please kindly check the status and we ask you to kindly keep waiting if the product is currently in transit.
If ten days have passed and you have not received any update, or the tracking shows a delivery confirmation, please kindly contact us and we will help you track down the order or request a refund.
You have not received your package and five days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: We may require you to first contact us and either wait for a response or for 48 hours before you are eligible to request a refund.
What if I don't want this product？
Please check the detailed information on our Returns and Refunds Policy page.
Other questions about the shipping and delivery should be sent to us at firstname.lastname@example.org.