What Mattresses Do Hotels Use in Australia?

FEB 26, 2026

Last updated: FEB 26, 2026

736 views , 5 mins read

Have you ever noticed that you tend to sleep much sounder in a hotel than you do at home? It really comes down to the thoughtfully curated mattresses and premium bedding hotels pick for their guests.

But, what mattresses do hotels really use in Australia? This article pulls back the curtain to explore the most popular mattress types in the hotel scene and exactly why hotels choose them.

what mattresses do hotels use in australia

In this article

1. The importance of a mattress for sleep comfort 2. What mattresses do hotels use in Australia? 3. Why do hotels choose these mattresses? 4. Where to buy hotel quality mattress? 5. Other beddings that hotels use 6. FAQs about hotel mattress

The importance of a mattress for sleep comfort

We spend roughly one-third of our lives in bed, yet many of us treat our home mattress as an afterthought. In Australia, sleep deprivation is a significant issue; according to the Sleep Health Foundation, nearly 60% of Australian adults report at least one sleep symptom occurring three or more times a week.

A high-quality hotel mattress isn't just about luxury; it’s about spinal alignment and pressure relief. When you lie down, your mattress needs to support the natural curve of your spine while cushioning your shoulders and hips.

If a mattress is too soft, you sink and wake up with a backache; if it’s too hard, your joints feel the brunt of it. Hotels understand that a guest who sleeps well is a guest who returns. This is why the mattress is considered the "heart" of the hotel room—it is the single most important piece of furniture they will ever buy.

What mattresses do hotels use in Australia?

To ensure a wide range of guests wake up refreshed, the majority of hotels opt for premium, medium-firm mattress.

These typically feature hybrid designs that pair individually pocketed coils with decadent layers of cooling gel or memory foam to strike that elusive balance between deep structural support and surface-level softness.

1. Common Mattress Types Used:

Hotels almost never use "pure" memory foam or old-school connected springs. Instead, they stick to three specific types:

Hybrid (The Standard): About 90% of luxury hotels use a hybrid. This is a base of pocket springs (for support and airflow) topped with layers of high-density foam, latex, or gel (for comfort). This construction offers the perfect blend of traditional support and modern pressure relief.

Pillow-Top / Euro-Top: That "sinking in" feeling comes from an extra layer of padding sewn into the top. Hotels prefer Euro-tops (which are flush with the edges) because they hold their shape better than standard pillow-tops and provide a cleaner, more tailored look for hotel bedding.

Zoned Support: Many Australian hotel mattresses use 5 or 7 zones. The springs are firmer in the middle to support your hips and prevent spinal sagging, while they are softer at the head and feet to cushion your shoulders and joints for a more ergonomic sleep.

Pocket Spring Systems: Unlike traditional coils, these individually wrapped springs move independently. Hotels choose this type to ensure "zero partner disturbance," so one guest’s movements won't wake the person sleeping next to them.

High-Density Comfort Layers: To combat the heavy use of commercial environments, hotels utilize high-density foams or specialized micro-coils. These materials provide the plushness of a cloud without the risk of permanent body indentations over time.

2. The Major Brands & Hotels

Hotel Chain	Mattress Brand / Model	Key Feature
Crown Towers / Metropol	Comfort Sleep (Crown Signature)	5-zone pocket springs, high-density comfort foams.
Brighton Savoy	Newentor	7 zone hybrid mattress balanced comfort and support.
Westin	Simmons (The Heavenly Bed)	Iconic plush pillow-top with motion isolation.
Marriott	Sealy Posturepedic (Marriott Collection)	Orthopedic support with gel-infused memory foam.
Hilton	Sealy Posturepedic (Serenity Collection)	Reinforced "center-third" support to prevent sagging.
Hyatt	Beautyrest (Hyatt Luxury Firm)	Individually wrapped coils for minimal partner disturbance.
InterContinental	King Koil (A.H. Beard)	Luxury hybrid design with heavy-duty edge support.

If you’re seeking that luxurious hotel-bed feel without the premium price tag, the Newentor Hybrid Mattress Pro is a standout option. It expertly strikes the balance between plush comfort and structural support that defines elite hospitality bedding.

One of its most innovative features is the 1.00mm micro-coil layer. These tiny, responsive springs provide a velvety softness that mimics the contouring sensation of high-end memory foam.

However, unlike traditional foam layers, these micro-coils won't trap body heat or develop permanent sags over time, ensuring your "hotel at home" experience remains cool and supportive for years to come.

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Why do hotels choose these mattresses?

Hotels host a high volume of guests every day, so their mattress selection criteria are exceptionally strict; the mattresses must meet the sleep needs of the vast majority of people while remaining highly durable.

1. The "Universal Comfort" Target

Hotels have one of the hardest jobs in the industry: satisfying everyone. Since they can't know if their next guest is a side-sleeper or a back-sleeper, they almost always choose Medium-Firm mattresses.

Support for All: Medium-firm is the "Goldilocks" zone. It provides enough push-back for back and stomach sleepers to keep their spine aligned, but has enough surface "give" for side sleepers to sink in at the shoulders and hips.

2. Durability and ROI (Return on Investment)

A hotel mattress is a workhorse, often seeing 300+ guests a year. Unlike retail beds, hotel models feature reinforced edge support (often high-density foam encasement). This prevents the common "roll-off" feeling and allows guests to sit on the edge of the bed to put on shoes without damaging the springs.

They use higher-density foams and twice-tempered steel coils that resist sagging. While a home mattress might last 10 years, a hotel usually rotates theirs quarterly and replaces them every 5–8 years to ensure the support never degrades.

3. Motion Isolation

In a hotel, partners are often sharing a bed in an unfamiliar environment, which can lead to light sleeping. Most Australian hotels use Individually Wrapped Pocket Coils. Because each spring moves independently, if one person tosses and turns, the movement isn't transferred across the bed. This is a critical feature for "partner disturbance" ratings.

Where to buy hotel quality mattress?

If you want to bring that 5-star feeling home, you have several options:

1. Official Hotel Boutiques: You can buy the "Heavenly Bed" directly from the Westin Store or the "MyBed" from Sofitel. However, be prepared to pay a significant premium for the branding.

2. Commercial Divisions: Brands like Sealy and A.H. Beard have commercial wings. While they primarily sell to hotels, some retailers carry their "Hospitality Collection."

3. Modern Direct-to-Consumer Hybrids: For the best value, look at mattress-in-a-box brands like Newentor. By providing the same 7-zone support and high-density foam layers found in luxury hotels, but selling directly to the public, they offer a hotel-quality mattress experience at a fraction of the cost.

You can order online, and the mattress will be delivered directly to your door in a box. If you're not satisfied, you can return it for free—we offer a 120-night free trial.

Other beddings that hotels use

The mattress provides the support, but the "luxury" feel comes from the layers. To replicate the look, you need:

The Mattress Topper: A 5-10cm memory foam, feather, down or high-quality microfibre topper is the secret to that "sink-in" feeling.
Triple Sheeting: Hotels rarely use quilt covers. They use three flat sheets with a blanket sandwiched in between. It’s more hygienic and creates a crisp, tight feel.
Thread Count Secrets: Most 5-star hotels use 300-400 thread count cotton percale. It’s breathable, crisp, and gets softer with every wash.
The Pillow Strategy: They usually provide two firm hotel pillows and two soft pillows per King bed, allowing guests to customise their support.

FAQs about hotel mattress

1. Are most hotel mattresses firm or plush?

Most are Medium-Firm. Hotels aim for what is known as "Universal Comfort." Since they host hundreds of different guests each year with varying body types and sleeping positions, they cannot choose an extreme.

Why not Plush? A mattress that is too soft or "plush" lacks the spinal support required by back and stomach sleepers, often leading to back pain.
Why not Firm? A mattress that is too hard can create painful pressure points for side sleepers, causing them to toss and turn.

Hotels typically choose a supportive Medium-Firm base and then add a plush topper (memory foam, down, feather, or microfiber). This creates that "cloud-like" initial feel while the core of the mattress handles the heavy lifting of supporting your weight.

2. Do hotels use spring or foam mattresses?

In the luxury and mid-scale Australian hospitality market, Hybrid (Pocket Spring) mattresses are the gold standard. While "mattress-in-a-box" foam beds are popular for homes, hotels rarely use 100% foam.

Bottom Lines

Hotels in Australia utilise a variety of mattresses that balance comfort and support to ensure guests enjoy a restful and cozy sleep. If you want to experience five-star hotel quality sleep in your own home, you might want to try the Newentor mattress collection, allowing you to sleep like you're in a hotel every single night.