As an upgraded version of the classic Koala pillow, the Koala Pillow (2nd Gen) features adjustable temperature and firmness, offering versatile functions that can be changed according to the season.
Koala Pillow [2nd Gen] Review: Is It the Best Choice for You?
DEC 29, 2025
Last updated: DEC 29, 2025
320 views, 3 mins read
In Australia, there are countless examples of people waking up with neck pain or tossing and turning at night due to choosing a pillow that doesn’t suit them. If you're considering purchasing the Koala Pillow, don’t miss this koala pillow review. The Koala Pillow has become popular in the Australian market thanks to its dual-sided design and adjustable firmness.
But is it really the right fit for you? How does its product quality and user feedback stack up? Don’t worry—we’ll walk you through the pros and cons of the Koala Pillow and share user experiences. We’ll also compare it with other popular pillows on the market to help you make the best choice.
Koala Pillow Review [2nd Gen]
The biggest highlight of this pillow is its dual-sided pillowcase. One side features a cool, slightly firm CoolThread fabric, ideal for use in summer, while the other side uses soft organic cotton, perfect for winter use. The pillowcase is removable and washable.
When I first opened it, I noticed a slight chemical smell typical of new pillows, but after about 24 hours, the smell disappeared. It’s recommended to wash the pillowcase once before using it for the first time.
The pillowcase uses a zipper design, and it only takes a few seconds to unzip. When the zippers on both sides are closed, you can noticeably feel the firmness increase. If you unzip it, the pillow becomes soft again. If you prefer a medium-soft feel, you can zip both sides halfway.
After removing the foam core, the pillow interior is made of polyurethane foam, partially composed of bio-based content (16% soybean oil). The foam provides good support, with a rebound time of about 2-3 seconds, effectively conforming to the natural curve of your neck.
1.2 The Pros and Cons of Koala Pillow
Pros
- Well-crafted, soft and comfortable, with a dual-sided design.
- Eco-friendly materials, combining sustainability with comfort.
- Good support with an ergonomic design that keeps my neck and spine aligned.
- Ideal for people who overheat easily.
- 120-night free trial & 1-year warranty.
Cons
- The price is on the higher end of the mid-to-high range, and compared to the Newentor memory foam pillow, the Koala pillow is slightly less cost-effective. If you're looking to buy in bulk, the Newentor pillow is also a good option.
1.3 The Price List of Koala Pillow
- 1 Pillow $131
- 2 Pillows $254
- 4 Pillows $483
Also Read
- In addition to the Koala pillow, want to know more details about Koala mattresses? Check out this guide: Koala Mattress Review, Is it Really Worth it?
1.4 Koala Pillow Reviews from Real Users
The Koala pillow has an overall rating of 4.6/5 on ProductReview, with a total of 215 reviews. We’ve selected some of the most helpful reviews for your reference. While the firmness of a pillow is a subjective experience, most of the negative reviews mention that the pillow feels a bit too high.
Disappointing. Maybe Ok if you like high pillows – I've had issues with my neck for a while, read good things about this but alas it's all marketing, it's a very large pillow, barely fits in to a pillowcase, and is so high your neck is always at an uncomfortable angle. Disappointing. Hasn't improved anything, not sure if it's made it worse yet.
From Sirro ProductReview
The Koala Pillow 2nd Gen has transformed my sleep routine— it's incredibly comfortable with its adjustable firmness that cradles my head and neck perfectly, whether I zip it firm for side sleeping or softer for back. What stands out most is how cool it stays all night. After weeks of use, I've ditched my old pillows for good; it's supportive without being rigid, and the washable cover keeps it fresh—highly recommend for anyone chasing that cool, plush perfection.
From Steve T
This pillow is not suitable for side or stomach sleepers, it was both too firm and too high. When attempting to return I sent multiple emails with no responses. When I was able to find where to send it back online I sent it back straight away. 4 weeks on I heard nothing back. When attempting to call the company they told me my address is rural however we live in metro Melbourne? Still waiting on some form of customer support. Very difficult returns process.
From Jasmine C.
Koala Pillow vs. Newentor Pillow, Who Wins?
| Brand | Koala | Newentor |
|---|---|---|
| Adjustable Height | No | Yes |
| Material | Memory Foam | Memory Foam |
| Adjustable Firmness | Yes | Yes |
| CertiPUR-US® Certified Foam | Yes | Yes |
| Washable Cover | Yes | Yes |
| Ergonomic Design | Yes | Yes |
| Free Trial & Warranty | 120 nights free trial & 1 year warranty | 120 nights free trial & 10 year warranty |
| Price (1 Pillow) | $131 | $91 |
| ProductReview Ratings | 4.6/5 | 4.6/5 |
While the Koala Pillow (2nd Gen) offers unique features like its dual-sided design and eco-friendly materials, the Newentor Pillow shines when it comes to affordability and value for money. It's a great option for those who prioritize comfort, support, and a more budget-friendly choice. If you're looking for a pillow that's solid and reliable without spending as much, the Newentor Pillow is highly recommended.
For those who don’t mind spending a bit more for additional features like temperature regulation and versatility, the Koala Pillow is a great premium option. But for most users, the Newentor Pillow provides a better cost-performance balance.
Don't take our words for it.
On the professional review platform Bedbuyer, the ratings for the two pillows are as follows:
Newentor Memory Foam Pillow
$91.00
$140.00
Save
$49.00
In stock, delivery in 3-5 days
- Sponsored Pillow for Five-Star Hotels.
- Pillows Recommended by Australian Orthopaedic Surgeons.
- Four Adjustable Heights.
- Machine Cutting Pieces to Sleep Dry and Cool.
- 120 Night Free Trial & 10 Years Warranty.
Bedbuyer Ratings Chart:
| Category | Newentor | Koala |
|---|---|---|
| Comfort | 5/5 | 4/5 |
| Support | 4.5/5 | 5/5 |
| Build Quality | 4.5/5 | 5/5 |
| Ventilation | 4.5/5 | 3.5/5 |
| Value for Money | 4.5/5 | 4/5 |
| Overall Score | 4.7/5 | 4.4/5 |
Bottom Lines
I hope this Koala Pillow review helps with your shopping decision! The Koala Pillow is highly popular in the Australian market for its versatility and eco-friendly materials.
However, if you're looking for better value for money, consider the Newentor Pillow. It stands out in the pillow market with its lower price, excellent product quality, and adjustable firmness/ height, making it the top choice for sleepers who want to make a worthwhile investment.
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